‍1. Introduction
Your privacy is important to Duckpins. This Privacy Policy explains how we collect, use, and disclose personal information in connection with our services. This policy applies to Duckpins' website, application, and any other digital platforms or services that reference this Privacy Policy. For questions about this Privacy Policy or to exercise your privacy rights, you can contact us at hello@duckpins.co.

Duckpins is not a law firm. Communications between you and Duckpins are not protected as privileged communication under any attorney-client privilege or work-product doctrine. 

2. Information We Collect

Personal Information You Provide:
We collect personal information such as your name, age, email address, mailing address, payment details, and any additional information you provide in the process of creating legal documents with Duckpins or in uploaded documents.

Automatically Collected Information:
We automatically collect information such as your IP address, browser type, operating system, and the pages you visit on our site. We also use cookies to improve user experience and track website usage. You can manage your cookie preferences through your browser settings.

Information from Third Parties:
We may receive information about you from service providers such as payment processors or customer support platforms, including third party partners that support Duckpins.

3. How We Use Your Information

Providing Services:
We use your personal information to create your Duckpins documents, support you in ratifying those documents, process payment for your one-time and subscription fees, and manage your account. This includes supporting you in keeping your Duckpins documents up to date.

Communications:
We may use your contact information to send you updates about your documents, information about new services, provide customer support, or communicate policy changes.

Legal Compliance and Security:
We use your information to comply with legal obligations and ensure the security of our systems.

Analytics:
We track and analyze user behavior on our website to improve our services. 

4. Sharing Your Information

Service Providers:
We share your information with trusted third-party service providers who assist us with payment processing, data hosting, and other necessary business functions. These providers are not allowed to use your information for any other purpose.

We use a third-party notarization and witnessing service called Proof, and your documents will be shared with them when you use their service. Their privacy policy can be found here.

Additionally, all original copies of electronic wills are stored in a nonprofit corporation (Document Registry Corporation, or “DRC”) in order to meet the legal requirements for storing electronic wills. This is in addition to and separate from Duckpins storing copies of all Duckpins documents in its own application.

Legal Obligations:
We may disclose your personal information if we are required to do so by law, such as in response to a warrant, subpoena or court order.

Business Transfers:
In the event of a merger, acquisition, financing, or sale of assets, your information may be disclosed or transferred to the new entity.

5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Data Security
We use industry-standard security measures, including TSL encryption, to protect your personal information from unauthorized access, alteration, or disclosure. Our data is hosted on Amazon Web Services (AWS), which maintains ISO 27001 certification and compliance with other relevant security standards.

7. Your Rights

Access and Update:
You can access and update your personal information by logging into your account or contacting us directly at hello@duckpins.co.

Deletion:
You may request the deletion of your personal information by contacting us, though we may need to retain certain information for legal or operational reasons.

Opt-Out:
You can opt out of receiving promotional communications by following the instructions in any email or contacting us at hello@duckpins.co.

8. Cookies and Tracking Technologies
We use cookies to improve user experience and track website usage. You can manage your cookie preferences through your browser settings.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes by posting an updated policy on our website.

10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at hello@duckpins.co.